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FLSA: This position is full time, exempt, working 40+ hours per week; 70% homebase work and 30% travel for productions/concerts.
This position supervises SHP Assistant/Artist Liaison.
This position works closely with freelance SHP Technical Director and the agent for concert bookings
Salary range is between $80,000-$100,000 yearly, depending on experience.
The Operations Manager reports directly to the SHP Executive Producer and is accountable to Steve Hackman.
This position will be based either in NY or LA.
ABOUT STEVE HACKMAN PRODUCTIONS (SHP):
Composer, arranger, producer, songwriter, conductor and pianist Steve Hackman is the musical polymath at the center of the most exciting productions in the orchestral space. Whether writing for the concert stage or screen, collaborating with today’s most compelling artists, or contributing to The Oscars and Emmys, Steve is becoming the first call original voice shaping today’s most important musical events, scores and concerts.
Steve’s sixteen barrier-shattering orchestral fusions, which synthesize the great works of classical music with towering figures from contemporary popular music, have led to performances around the world of titles such as Brahms x Radiohead, Beethoven X Beyoncé, and Tchaikovsky x Drake with orchestras in LA, New York, Chicago, Dallas, Philadelphia, Boston and over 50 others. Expansion into Europe and the Middle East is planned.
Steve has collaborated with Jon Batiste, Jacob Collier, Charlie Puth, Cory Henry, Diplo, Lizzo, RZA, Wyclef Jean, Steve Lacy, Doja Kat, Moses Sumney, Kanye West (on the opera Mary), and most recently with Ariana Grande and Cynthia Erivo on the Wicked TV special for NBC.
2026 will see an ambitious music release schedule from Steve that will showcase the many sides of his artistry: music spanning from ballet scores which fuse electronics with orchestra, to his concept art-piece THE BRINK, solo piano pieces, and reimaginings of some of the great music of today, including Frank Ocean, Jacob Collier and Kendrick Lamar. Steve’s first movie soundtrack comes out on November 26th, for Netflix’s holiday caper Jingle Bell Heist.
Trained classically at the Curtis Institute of Music in conducting, composition and counterpoint, Steve’s musical curiosity from the youngest age also led him to be immersed in alternative, rap/hip-hop, electronic and art music - which you can hear in every original note he writes today.Steve is managed by Ty Stiklorious and Graham Parker.
POSITION DESCRIPTION:
Steve Hackman Productions (SHP) is seeking a highly organized, focused and efficient Operations Manager, responsible for the operational and production elements of the company. This position acts as the leader of the SHP operational team, which includes the SHP Assistant/Artist Liaison and a freelance SHP Technical Director. Also under the purview of this individual is the contracting, booking of travel, and advancing of tour itineraries for SHP soloists.
The Operations Manager is a vital communication link both internally and externally. Internally, this individual will build task-based timelines for production and operational initiatives, oversee the project management and tracking of those initiatives, and ensure everything is on time and executed. Externally, this individual acts as a liaison between SHP and presenting orchestras/partners; between SHP and talent; as well as a crucial communication link with management and agents.
When performing productions on tour with presenting symphony orchestras, this individual will advance the production with the presenter, communicating all technical details in accordance with SHP riders and show contracts and tracking all tasks. During this advance phase, this individual will be contracting all SHP soloists and booking their travel. The Operations Manager will then be expected to be present at crucial SHP productions in the US and around the world, ensuring everything is executed according to the advance plan, and supporting SHP soloists and artistic personnel on site, making sure they have all the information and conditions they need to deliver a high-quality performance. The company uses MasterTour as the main information hub for touring artists, and the Operations Manager owns the MasterTour platform.
For engagements when it is not required to be present, Operations Manager will ensure the Assistant/Artist Liaison is fully trained and prepared to be the on-site representative of SHP, and will be available remotely for issues that arise.
When self-producing SHP concerts (whether with full symphony orchestra or smaller ensemble), all of the above duties apply; this individual will either be responsible for all production aspects directly or oversee a freelance producer, as is required. Operations Manager is required to be present for all self-produced SHP concerts (currently most often slated in New York, Los Angeles, Chicago and Sun Valley, Idaho).
The Operations Manager will own the organization and maintenance of the SHP Google Drive, ensuring file structure stays accurate and efficient, documents and approved assets (such as riders, production documents etc.) stay updated, production folders remain accurate and current, and media assets are correctly archived. SHP Assistant/Artist Liaison will support this.
Digital content is a key area for this company; the digital stage is approached with as much consideration as the physical one. As such, the Operations Manager is responsible for the project management and production advancing of key content initiatives, and in conjunction with the freelance Creative Director and Social Media Manager, the management of the day-to-day creative content calendar.
In addition to large-scale concerts (whether presented or self-presented), other SHP projects include recording sessions, private concerts, festivals, workshops and partnerships with other artistic entities, etc. For all of these projects, the Operations Manager, together with the operations team, will be responsible for all production and operational elements, as well as personnel management and communication as listed above.
IDEAL CANDIDATE SUMMARY:
Successful candidates for this role should have leadership experience at a performing arts organization, ideally a symphony orchestra, in either the production, operations or artistic departments. Additionally, they should have demonstrated experience with administrative project management and have worked in a hybrid cross-functional team. Expert competency in the digital workspace is a must: organization of Google Drive, document and spreadsheet creation in Google Docs and Sheets, efficient and effective use of project management software like Slack, and advanced competency in MasterTour or an equivalent tour management software system. A strong musical background with the ability to read music is strongly encouraged.
SHP team members thrive in a fast-paced, dynamic and evolving work environment, inspired by the music and experiences we present, which challenges norms and breaks barriers. Within this team, experience, competency and execution are the expected foundation; also necessary are the dynamism and flexibility to handle whatever lands on your laptop on a daily basis. Creative problem solving, consistent and accurate communication, both verbal and written, and a level head and can-do attitude are essential. The successful candidate will have the discipline and focus to work remotely and independently, and also have the interpersonal skills to be a mature and professional presence at all concerts and projects. Building and maintaining a strong working relationship with Steve Hackman is vital.
DETAILED RESPONSIBILITIES:
PRODUCTION:
● Create, maintain, and keep production documents accurate, up-to-date and organized (including riders, stage plots, input lists, hospitality riders, merchandise lists and other documents)
● Liaise with freelance Technical Director on all aspects of sound, backline and other technical deliverables from the rider
● Supervise Assistant/Artist Liaison on all relevant details for the on-site execution of each production, concert, recording sessions, etc.
● Send up-to-date riders to presenters
● Ensure SHP agent has provided draft and executed contracts in a timely manner
● Hold advance calls with presenters, communicating all production and personnel aspects, and ensuring they have all pertinent and up-to-date documents and assets
● Confirm backline lists, hospitality lists, and other elements in advance with presenters
● Approve ground transportation and hotel accommodations with presenters, or when necessary book ground transport and hotels
● Facilitate all post-show accounting with agent and business managers including but not limited to artist payroll, travel reimbursement and reconciliation and other financial provisions related to specific contracts and riders
● Ensure that all departments and parties within the presenter’s organization (artistic, operations, marketing, etc.) are coordinated and have the same information
● Communicate and coordinate any media requests internally or externally, being certain that union contracts for each individual orchestra are adhered to
● Be constantly analyzing and iterating in real time on the effectiveness of SHP documents; if something can be communicated more clearly, effectively or efficiently, make the change immediately
● Following a performance, hold recap call with presenter, gathering feedback, collecting sales information and data, and receiving any pertinent media assets. Log and archive all assets.
● Following a performance, lead the internal SHP recap call, and make any necessary changes to documents based on feedback/experience
● Maintain a database of show history, with all relevant information and links
TALENT MANAGEMENT:
● Maintain a database of talent personnel complete with links to essential information and assets [travel information and preferences, bios, social media handles, headshots, etc]
● Hold regular calls with SH and Executive Producer to discuss talent casting and fees for upcoming performances
● Send date inquiries to talent and keep Executive Producer appraised of talent availability
● Send offer letters to talent and be certain all paperwork is signed and in place before rehearsals commence
● Be the main point of contact for talent
● Send all talent information to the presenter [travel information, names/bios/headshots, etc.]
● Book travel and accommodation for talent
● Create detailed itineraries for each production run, and ensure that itinerary matches the information that the presenter has given (this is done via MasterTour)
● Create group chat for each production run, attaching itinerary and any pertinent information
● Be wholly responsible for all talent having the information and materials they need
ADMINISTRATIVE:
● Ensure all individual talent contracts are disseminated, signed and returned to SHP prior to the start of rehearsals
● Ensure talent have signed all relevant payroll and tax forms prior to the start of each rehearsal
● Ensure all relevant payment information for talent is submitted in a timely manner to the business manager for payment
● Manage expense reimbursement communication with the presenter and ensure all relevant information is provided to the business manager
● Be responsible for the organization, accuracy, and maintenance of the company's Google Drive, ensuring that folders and assets within it are up-to-date and organized. This is essential to the workflow of SHP.
● Be the project manager for the Creative Content and Social Media calendar, ensuring that content is captured, edited and delivered according to timelines established in both calendars, allowing for artist and management approvals (where required) and adhering to approved budgets.
THE IDEAL CANDIDATE:
● Has 8+ years of experience, 3+ being in a leadership position, in operations, production management, personnel management, or tour management at a symphony orchestra, opera company, or performing arts presenting organization
● Is knowledgeable in all areas of music event production: live sound, recorded sound, lights, video, hospitality, front and back of house, etc.
● Is exceedingly details-oriented, asks the questions no one else thinks of, and is able to anticipate challenges or problems
● Wants to be the go-to person for all logistical questions and is the kind of person that people enjoy turning to
● Is a problem-solver and takes initiative to do so
● Is an excellent communicator and understands the nuances of communicating with artists vs vendors vs clients
● Thrives on managing and owning the essential details to produce concerts, productions and recording sessions at a consistently high quality
● Thrives in-person with artists in a high-pressure and exciting environment
● Has experience with the project management of large-scale production and media projects
● Is above all incredibly capable and dependable; is someone who accomplishes intricate and involved tasks proficiently and on-time
● Is obsessively organized and thrives dealing with numbers and data
APPLICATION;
Interested applicants should submit the following via email to admin@stevehackman.com with ‘OPERATIONS MANAGER - YOUR NAME’ in the subject line:
● Cover letter outlining your interest and qualifications for this specific position and company (applications without a specific cover letter will not be considered)
● Current resume
● Any examples of work or experience [productions or teams you have worked on, etc.]
AS OF NOVEMBER 2025